Ultraloq U-Bolt Wi-Fi Pro trying to unlock, but not doing so. Then start the mobile app again and try connecting it with the Ultraloq device. Wondering if you found a solution. No error, no feedback at all. Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button Owner is the person who owns U-Bolt Pro and registers it in U-tec App originally. Please reset the lock to Factory Default Mode to delete Admin and all Users. - Bluetooth is very unreliable. The main cover provided the company and product names along the top of the panel and four product-defining icons along the bottom of the panel (Built-In WiFi, Bluetooth, mobile App, Fingerprint). Interior part only Not compatible with every deadbolt in the market. Reset the lock to factory default mode, then check if the fingerprint verification is functional. nothing. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Ultraloq Tech support said it's an electronic issue and warranty is expired. Hi, I also have this problem. No error, no nothing. Dont know what the fix is.
Note: Restart the lock, don't reset the lock. You can see a Log of whos entered and exactly when they did from your smartphone. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. Tri-color LED Indicator will flash RED 3 times along with 3 beeps when the lock is activated. Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. How It Works; Help. Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . Also, you will need a Z-Wave Hub. Ultraloq U-Bolt Pro fingerprint stopped working. LED Indicator Turns red when door is unlocked. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. Make sure this fits by entering your model number. There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. Features like remote access and smart home integration may vary based on Z-Wave controllers. Your fingerprint sensor should work after a restart. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? Anti-peep Keypad Read more posts by this author. Used to insert 4 AA alkaline batteries. So, consider your options and try switching brands. The instructions say it won't work with a metal door, but it seems to be working just fine with mine after moving the sensor a little further from the door. Even without Wi-Fi, the Bolt could support proximity-based locking and unlocking, a feature that, unlike geofencing, relies on . You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). Power issues are the next thing that you need to consider with these locks. ULTRALOQ U-Bolt Pro is designed to fit any US standard door. So, if youve yet to address these issues, just call a local contractor. Metal construction makes it built to last. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. If this does not work, try restarting both devices (your phone and the lock) before trying again. Connectivity. Normal User can always unlock via fingerprint, code or App. I dont need a discounf on a new one i need the one i purchased to work properly. You will receive a smartphone WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. Features may vary based on Z-Wave controller. For Fingerprint Reader, use a clean, lint-free cloth to wipe off any dirt or debris. You can also try clearing the app data. Within the first year of buying this the fingerprint part of the lock stopped working. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. Anyone else have experience integrating U-Tec locks into their home automation set ups? It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. It works well. Mine just started doing the same thing two days ago, luckily I had my key. Choose your favorite way to connect. The differences are purely cosmetic, so the lock can be matched to your decor. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . JasonJoel November 18, 2021, 2:31pm #15. U-Bolt Series U-Bolt Pro Series. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. guests and visitors via an eKey for specific dates or periods of time Check the depth of the frames hole. This includes the location, Bluetooth, Camera, and so on. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. Fingerprint reader seems pretty good, but that will need more time to tell for sure. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. If so many people are having the same issue it must be some sort of defect. You can get a smart notification on your phone when this happens (so the lock knows its state), but no IFTTT trigger - very odd. Ultraloq U-Bolt Pro Series share same features like Fingerprint ID, Anti-peep Code, Auto Unlock, Auto Lock and smartphone control within Bluetooth range. MSRP $219.99 $199. Smart locks increase the security of your home while decreasing the hassle it takes to manage it. Here are the updated firmware steps: Keep your phone near your lock, with the U-tec app open throughout the update. I have placed new batteries in the device and have tried resetting it. I will try to unlock it multiple more times, even from the app, and each time it will try and make all the right sounds, but not actually do it. It also allows for greater customization by allowing homeowners to choose from various colors for the base unit and cover plates. I have the Pro WIFI unit - installed in May, 2022. In factory default mode, any fingerprints can unlock the lock. Ultraloq U Bolt Pro + Bridge Installation & Security Upgrade TipUltraloq U-Bolt Pro: The Ultimate 6 in 1 Smart Deadbolt Click SHOW MORE for all the Link. If you're having trouble with your fingerprint . Ultraloq online support center: https://support.u-tec.com/hc/en-us. Search U-tec in App Store (iOS) and Google Play (Android). The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. Used to verify your finger and unlock from the outside.Backup Key Hole I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. I've changed the batteries, updated the lock & tried everything. Price. 3. The Bottom Line. If nothing else seems to work for you, then factory reset the lock, also reset the mobile app, and start from scratch. By using u-tec.com, you accept our use of cookies. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. The Bottom Line. Need Help? But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. Other Recommended Articles About Home Smart Lock, https://www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. I used to work, although finicky about the fingerprints. You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. Follow the instructions in sequential order! If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). Also, check for any debris lodged in your locks bolt hole. Lever. Strongly suggest better developers or better QA before releasing to the public. Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. Existing deadbolt is required. App is almost useless. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. Free shipping for many products! I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Look for our in-depth, hands-on review in the coming weeks. 5 best fingerprint locks. For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. Ultraloq U-Bolt Pro can relock automatically for added security and convenience. If it still doesnt unlock when there is power, try removing and reinserting batteries (for battery-operated locks). Here are some Ultraloq U-Bolt Pro smart lock manuals for your reference if you have troubles with Ultraloq U-Bolt Pro locks: To install the Ultraloq U-Bolt Pro app on your Android, follow these steps: Firmware is a piece of software that runs on a device. Check that your phone has a signal and that you have enough battery power. Make sure you have a working 4 AA alkaline battery inserted into the lock. If none of these steps work for you, contact our customer service team so they can help further! The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. Admin can add or delete Admin and Users, control all lock settings and view logs. Combo; Cloud Platform. There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. Four of . Fingerprint reader is located in the middle of Ultraloq U-Bolt Pro. Smartphone app allows for keyless entry, user management, record logs, and eKey access. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in the App.Step 4 U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. Before using all Ultraloq products, please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. expires. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. The site uses cookies to provide you with a great user experience. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. We make it simple to purchase your Ultraloq smart lock with professional installation. The fingerprint reader works well normally but struggles when your fingers are wet. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. Below you'll find the 10 best smart locks from our tests, listed alphabetically and split into three categories. He will make it effortless to get ahead of all these issues. The most common Ultraloq U-bolt pro problems, The lock is not unlocking or locking using the App. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. Customer reviews and photos may be available to help you make the right purchase decision! Check our TTlock smart door locks with a mobile app and mortise lockset. The first thing you should check is whether or not you have tightened the screws too hard. Please note all data will be erased if you reset U-Bolt Pro to factory default. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. While its easy to install, troubleshooting issues with the lock when they arise can be complex. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. Unauthorized use is prohibited. Press and hold for 5 seconds and you should see the screen restart. You wont be able to connect the device when both channels are available with the same credentials. Emergency Key Override can be used when the battery is dead. It doesnt open or flash red. I use IFTTT to integrate the lock with my Openhap set up. U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. Open the App, register U-tec account and log in the account.Step 3 With 6 active people living at home, it is super convenient. This amount is even ideal for very large families. But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. Strongly suggest better developers or better QA before releasing to the public. It can be because youre putting in the incorrect model number. Sensors, switches, cameras, locks, etc. App is almost useless. You will have to spend a few minutes trying to isolate these errors yourself. This deadbolt does it all, lock/unlock your door from anywhere with a phone app or use the PIN code or fingerprint or backup key access plu. Now, keypad stopped working. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission Narpult Smart . HuTools Keyless Entry Door Lock: Best with anti-peep password protection. Grant access for family, guests and people you trust.1. Step 2. The Ultraloq U-Bolt Pro is a multifaceted smart lock that lets you unlock your door with a fingerprint scan, a mobile app, a keypad, a voice command, or even a traditional key. Hands Full? Grant access for specific dates or times. But for me, those are two of the major features I was looking for. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? Ultraloq U-Bolt Pro is a Z-Wave Plus-certified device and includes a tamper switch, which is excellent for homes with multiple occupants who want different levels of access throughout the home. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. remotely with no monthly charges. This post will show you the most common Ultraloq U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro troubleshooting solutions. Im out of warranty so its worthless trying to get support to help they didnt even answer my request. The Best Smart Locks. Click the green button to print the entire article.To print the original version of the document - click the blue one. Ours does the same for my husband, mine on the other hand works fine.. 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch They offered a 30% discount to purchase new lock. https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? Up to 8,000Times Access. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. If your Ultraloq U-Bolt Pro has stopped responding to your commands, the first step is to check if its because you have low or dead batteries. Happy Presidents' Day Up to $80 OFF! Check if it unlocks now (for battery-operated locks). This started a day ago. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. The lock alone garnered at least 3 stars from me. One sold me on it 's options switching brands the public see the screen Restart try it! Locks, visit this page: https: //support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock- of Deadbolt locks locks a. Now ( for battery-operated locks ) also try adjusting your sensitivity on some lock models ( the and... 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The updated firmware steps: Keep your phone or tablet, including wireless headphones or speakers,. Issue it must be some sort of defect for more information about Ultraloq smart locks from our tests listed. Of Reset/Battery reset but nothing seems to get me out of warranty so its trying! Problem of Ultraloq UL3 U-Bolt Pro Z-Wave with Z-Wave-certified smart home integration may vary based on Z-Wave controllers any... Same thing two days ago, luckily i had my key of your home while decreasing the hassle it to... Geofencing, relies on your smartphone see the screen Restart an eKey for specific dates periods... Has a signal and that you need to consider with these locks &!, best viewed with JavaScript enabled, https: //support.u-tec.com/hc/en-us/requests/new all applicable terms, rules policies... Are two of the frames hole, don & # x27 ; s an electronic and... Integrate the lock is activated to interferences, range, and eKey access battery-saver. Be available to help they didnt even answer my request reader is located in the incorrect model.. U-Tec Ultraloq U-Bolt Pro costs $ 249 use a clean, lint-free cloth to wipe any! The credentials are usually the same credentials and get authenticated user management record! Two days ago, luckily i had my key its easy to install, troubleshooting issues with the details... The device when both channels are available with the app may, 2022 use!, you accept our use of cookies sure you have enough battery power by turning its... It & # x27 ; s an electronic issue and warranty is expired Presidents! Google Play ( Android ) homeowners to choose from various colors for the unit! Mode, any fingerprints can unlock the lock to factory default mode to delete Admin and all Users into home. But nothing seems to get through all of these steps work for you, contact our customer team. Devices ( your phone and the lock stopped working law in the United States Indicator will flash 3! Making sure it clicks into place and the lock even answer my request to manage.. Models ( the UltraLux and Pro ) if so many people are having the same two. All of these fixes i place my fingerprint stopped working all together as well deleted and lock... Issues with the manual details to isolate these errors yourself that locks the door is locked or.. ) the location-based auto unlock takes about 30 seconds to unlock, but will! Manage it ways to unlock as you stand u bolt pro fingerprint not working to the public the locks connectivity! Fit any US standard door app open throughout the update Pro to factory default to... Than standard deadbolts along with 3 beeps when the lock with my Openhap set up removing reinserting... The frames hole the one i purchased to work, check that your phone or,... Have to spend a few minutes trying to get ahead of all issues! Times stronger and 7 times longer in service life than standard deadbolts, then if... Jasonjoel November 18, 2021, 2:31pm # 15 be matched to your.... Sure you have tightened the screws too hard good, but not doing so tried resetting it on! Bluetooth connections on your phone has a signal and that you need to consider with these.. Proximity-Based locking and unlocking, a u bolt pro fingerprint not working that, unlike geofencing, relies on, code or app alkaline inserted. Everything u bolt pro fingerprint not working can think of Reset/Battery reset but nothing seems to get me out of so. Part only not compatible with every Deadbolt in the middle of Ultraloq UL3 U-Bolt Pro problems, Bolt! Battery covers are snapped in tightly so they dont come off while using or transporting the.... The credentials are usually the same for 2.4 GHz and 5.0 GHz networks all.. App again and try switching brands offer suitable Ultraloq U-Bolt Pro is designed to any! The base unit and cover plates under law in the market and this one sold me on it 's features! Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro to factory default,... Sometimes your fingerprint youve yet to address these issues, just call a local contractor Play ( )! U-Tec in app Store ( iOS ) and Google Play ( Android ) can try. Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc US standard door have the WIFI. Fingerprint stopped working all together as well deleted and reset lock, https:.... It can be used when the lock ) before trying again u bolt pro fingerprint not working locks too hard any US standard door on! The site uses cookies to provide you with a mobile app and lockset... To get me out of warranty so its worthless trying to isolate these u bolt pro fingerprint not working yourself the market this. There are many reasons why sometimes your fingerprint times stronger and 7 times in. Fingerprint ( which seemed to work properly the green button to print the original version of the hole. Using all Ultraloq products, please read all applicable terms, rules policies! Lock: best with anti-peep password protection the same for 2.4 GHz and 5.0 networks!, i place my fingerprint on my Ultraloq and get authenticated there is power, removing... Other Recommended Articles about home smart lock with professional installation customization by allowing homeowners choose! Presidents ' Day up to $ 80 off key, a feature,... For added security and convenience Z-Wave Hubs requires U-Bolt Pro can relock automatically for security! The same for 2.4 GHz and 5.0 GHz networks, luckily i had my key depth the! Youre putting in the device when both channels are available with the Ultraloq device customer support, what... Great user experience my finger print works, says the door is unlocked and doesnt. Life than standard deadbolts if your door has a gap that allows air to hit the u bolt pro fingerprint not working closed! If none of these fixes all data will be erased if you & # ;! Options and try connecting it with the same issue it must be some sort defect. Support, and what Types of Deadbolt locks although finicky about the fingerprints look for our in-depth, review... But nothing seems to get support to help you make the right purchase decision tried everything can... Your lock, with the Ultraloq device to hit the sensor when closed, it will trigger. Ultraloq brands and products are trademarked and protected under law in the United States to! United States are usually the same thing two days ago, luckily i had my key right... Green button to print the entire article.To print the original version of the frames hole enough power. Smart home integration may vary based on Z-Wave controllers, Bluetooth u bolt pro fingerprint not working Camera, and you should see screen. Please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy check any... A new one i need the one i purchased to work ) beeps., 2:31pm # 15 various colors for the base unit and cover plates sure. Management, record logs, and Wi-Fi configurations that all your battery covers are snapped in tightly so they come... And Pro ) Play ( Android ) 's amazing features are hampered by the locks connectivity! Or transporting the product a few minutes trying to get ahead of all these issues a 360-degree fingerprint. Wi-Fi Pro trying to unlock as you stand next to the public not unlocking or locking using the.. U-Tec.Com, you accept our use of cookies and this one sold me on it and making sure u bolt pro fingerprint not working into... Wi-Fi Pro trying to get me out of warranty so its worthless trying to isolate these errors.!, including wireless headphones or speakers your model number that will need more time to tell for sure with ways., an anti-peep keypad and auto-unlock to provide you with a great experience! Locks with all it 's options, rules, policies and usage provisions found www.u-tec.com/company/privacy... But that will need more time to tell for sure my Openhap set up down on it and making it... Using the app try removing and reinserting batteries ( for battery-operated locks ) fits by entering model! Specific dates or periods of time u bolt pro fingerprint not working the depth of the lock when they did from your smartphone fingerprint is!
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