VERY happy. Michael checked in with us a little later and we told him we were going to sleep on it and make a decision later, he said no problem and gave us his card. Home in an hour! I replaced two missing bolts (I actually gave him one of my bolts) and was ready to leave but showed him that he made the couch worse. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. This is not your grandfathers La-Z-Boy design. Almost all of their cushions were attached, so that is good. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). Also foam of seat not entirely installed and too short for frame of chair. Not believing both sets passed quality control Iattempted contacting England. Everyone Was Very Pleasant, But, Their Company Has Struck Out. We got three great recliners at a good price and are very happy. I found a very similar, but a little more feminine looking Lazyboy that had belonged to the young man I purchased it from Grandmother. While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. Really enjoyed shopping around the store with her. When looking at ratings of different recliners, la-z-boy wasn't even listed. On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. The frames are made of what looks like particle board. Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. I'll be ecstatic if it lasts 10 years. They said Lazy Boy will say it is normal wear and tear. The wicker started to deteriorate after about 2 years and then just disintegrated. Special ordered a leather recliner. Stop by or make an appointment with one of our design professionals today! First history. We brought a piece of fabric from mom's couch and he found the perfect accent color. The prices for Ashley Furniture sofas fall in the range of $500 to around $2000. Have a Christmas celebration with no furniture Its horrible. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. It took 10 months for my sofa and love seat to arrive and it arrived defective. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! Shame on you Lazy Boy, your customers should always come first and don't tell a paid customers your short of workers, just your get out there and do your own work and take in the profits. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. I've just purchased a La-Z-Boy couch/recliner and love it. If they performed quality checks, the defects that were delivered would have been identified and fixed prior to delivery. The on 2/15/2022 ( about 2 years), we noticed the leather between the cushions had started peeling and cracking. Worth considering because of its reputation for quality. However the purpose of this review is to sing the praise of one particular sales consultant there: Kelly Strickler. Leather grade, size, firm to soft. The salespeople were friendly and knowledgeable and management were helpful. have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. Their furniture is available in over 300 showrooms worldwide, including Canada, Europe, Asia, and the Middle East as well as most major American cities. They really take the work out of the experience! Whats the point if its just going to go flat again? My spouse and I walked into the store to look again at the Honolulu fabric we had picked. Made in America too! However, on day 2, the one side of the reclining sofa stopped working. We got excellent and friendly service from Linda Evans. Bought my last one from this showroom. We ended up taking the couch back to the Springdale store. I work with Patty when I shop at La-Z-Boy. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. TERRIBLE product. It also prevents us from using a coffee table. The Lazy Boy option is made from 7-Gauge steel that will last you for a lifetime. Then no return calls. DH is tall and has a tall man's Lazyboy. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. She felt like my long lost military academy teacher (I never went to a military academy). Were you able to purchase it locally? Furniture was ordered and we we told 8 weeks. This site's sole purpose is to help you make the decision faster and with more peace of mind. The back cushions are all deflated and look terrible. Made in the USA so you get your furniture quicker which is a terrible sales pitch. Double sofa all materials are peeling except leather. Usually, you get to see three-sided framing on recliners. Noticed Arm Crooked. I bought a Lazyboy office chair about two years ago spending almost $300 which I thought was made of leather. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. My wife decided to indulge me with a legendary La-Z-boy all leather recliner. I waited a week or so for someone to contact me, but no such luck. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. Unfortunately, they didn't have one in stock, & couldn't get a new one for months. I don't recommend Lazy boy furniture because of this. I would never buy a Lzee boy product again. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. Also purchased a 5 year leather protection warranty. They're also strict about their warranties. I just want my La Z Boy fixed. I hope she is being paid the kind of salary she deserves. They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. Never, I repeat, never do business with them. I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. Was helped by Joe, who we told we are just looking. Hi Search other brand recliner on google who published popular brand recliner. Norma is very kind and helpful. Now 2 months later, the dye has come off parts of the head piece. Darn shame the lowest bidder got the partial board bid. I would never shop here again, nor would I recommend them. Do not order if you expect to get a timely order. I cant tell you how disappointed I am in the quality of a chair that I spent $1,800 for. La-Z-Boy now provides multiple types of furniture in a wide range of styles, so you'll find a plethora of chaises, sofas, loveseats, sectionals, side tables, desks, bed frames, swivel or gliding chairs, office chairs, and home accent products to buy. I think most recliners are pretty comfortable, and I know Lazyboy's quality is not what is was years ago. Apparently there was so much trouble with the style she bought that they discontinued them. Double-picked blown fiber fill for improved cushion loft and shape retention. :-))) Each bird likes his own nest best. When purchasing, he told me that the earliest delivery date was in one month. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. Quick Links About Flexsteel Today we went in looking for furniture. And we are advising our family & friends about the lack of quality also. Called for service in Jan. Its now end of March and they still arent here. They have no line of communication to speak with anyone to find out what the hold-up is. Its a matter of someone falsifying records and failing to communicate vital information to me, the purchaser! Very informative..and about Lane furniture too! Can never go wrong with La-z-boy! Mind you, I can buy the screws at Home Depot for $2. Kelly saw us and left her meeting. It will never last 5 years as one of the cushions is already collapsing. Quick and easy purchase today. We've sent pictures, videos, detailed correspondence and FINALLY someone at corporate escalations offered us.. $250 to keep the product as is. Geddy, was great and very informative. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. Paid between $800-$900. Because I was still awaiting delivery at 5:30 on the 19th, I called to ask what the status was and was told that delivery had been changed again, to the 25th. We purchased some furniture here in May. We ordered a Talladega power wall-hugger recliner chair on 10/26/2022 at the LA Z BOY furniture outlet in Sterling Hts., Michigan. We bought a Lazy Boy electric recliner two years ago. Its now 15 weeks and we get delivery date Dec. 23. Lazy Boy has unique framing compared to any other recliner in its competition. I decided that it was finally time to make an upgrade. By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. I tested one of the windows and I've got to admit the stormy blue is a better contrast. Here is a link that might be useful: leathercraft recliners. I needed to replace my recliner because I am unable to raise the leg rest anymore. 3 CSS Properties You Should Know. I also learned that they had misspelled my name and contact phone number, which we corrected. I bought a Laz-Boy leather recliner two years ago. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. The price you pay for the furniture is outrageous, but then to get it and have it be crap you don't even want in your house is very frustrating. Daniel Herrera was patient no pressure to buy gave us the time we needed to shop! The store which sold the furniture was "very sorry" but did nothing to help me obtain warranty service. I have been on hold to pay (thank God for speaker phones) for 1 hour and 23 minutes and still holding! Will not go back and will not buy another. Very happy with our purchase, I purchased a sofa and a chair and a half. Treated us like our sale mattered. so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. No more lazy boy. He then lied about the transaction, and indicated I was willing to accept an "open box" item - even though I had said the opposite in my e-mails to him. Both types of chair required service calls within a short period after purchase. THIS IS OUTRAGEOUS! I paid in advance for the sofa. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. Best furniture buying experience! We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. To perfectly match your other La-Z-Boy seating pieces, they carry a nice selection of ottomans and poufs that will complete the look and feel of your space. Just bought a couch and love seat here. It uses a durable laminated hardwood frame and semi-firm foam and poly fiber cushions that provide support while still allowing you to sink in comfortably. When we need more furniture will definitely go back to see what they have. I've owned a recliner from them for years and have enjoyed it. I spent almost $4000.00 on 3 pcs of furniture and it was delivered in Feb.an now my husband's remote chair doesn't work. All they can tell me is that it is in Production. DH was injured several years ago and often is unable to sleep in bed. It's not the furniture of our past fondly remembered. The leather between the cushions is so thin it's almost unbelievable. Fill for improved cushion loft and shape retention sing the praise of one particular sales consultant there: Strickler! 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