If the bank does not respond, follow procedures in (d) below. If research determines taxpayer is entitled to a refund, provide explanation. Check RTN, account type, and the account number. Research CC ERINV. If it appears a hardship situation may exist, see IRM 21.4.1.2 (6), Refund Research Overview. If the financial institution complies with our request to return the credit, monitor the account for the posting of the credit and issue a manual refund if it is not released systemically. The IRS will apply the credit elect to the next years estimated tax periods in the order necessary to avoid the addition to tax for underpayment of estimated tax. Additional CP notices utilizing this configuration requiring the bar code scanner will be rolled out periodically in the future. If the taxpayer indicates their TIN has been misused to obtain the Economic Impact Payments, see IRM 25.23.12.4.10, Identity Theft - Economic Impact Payments (EIP). (11) IRM 21.4.1.4.1.2(1) Updated procedures when taxpayer contacts after 12 weeks from initial referral. Since Turbo Tax will not have the status of your refund, continue checking the Wheres My Federal Refund tool for updates. See IRM 21.4.1.4.1.2.6 (4) for more information. After 9:00 PM CT on Thursday the refund can no longer be stopped. If the taxpayer received the refund and a Letter 4464C, Questionable Refund 3rd Party Notification Letter, advise the taxpayer to disregard the letter. Taxpayers whose prepaid debit card was received, but was then lost, stolen or destroyed, should be advised to contact their preparer, the financial institution, or the vendor that issued the card. ERS Status Code 100: unworked error record that is usually a simple problem. Many different factors can affect the timing of your refund after we receive your return. If the notice was not received, have the taxpayer contact the TOP Help Desk at 800-304-3107. See IRM 3.30.123.24 (10), Processing Timeliness Criteria for CADE 2, for additional information. If the caller cannot authenticate, provide the caller the toll-free appointment number, 844-545-5640, to schedule an appointment at one of the Taxpayer Assistance Centers (TACs), (Hours of operation: 7:00 a.m. to 7:00 p.m. local time; Hawaii and Alaska follow Pacific Time Zone). If the module contains a background control without an adjustment to the account, the controlling employee may be waiting for information from the taxpayer. Advise the taxpayer they should also contact the financial institution. The following are the codes where the suspense period has expired with no response for additional information - Transferred to workable suspense: 321 Taxpayer Correspondence has been sent and no response received, 322 International Taxpayer Correspondence has been sent and no response received, 324 ACA Correspondence has been sent and no response received, 325 Taxpayer Correspondence for Shared Responsibility payment sent with no response, 330 The document has been referred to Examination, 331 The document has been referred to Statute Control, 332 The document has been referred to Entity Control, 333 The document has been referred to Fraud Detection Center, 334 The document has been referred to Accounting, 337 The document has been referred to Examination. If one of the following conditions occur during the initial return processing, Master File will issue (if applicable) two direct deposits if both refunds are issued in the same processing year: Unallowable condition on original return usually a -Q Freeze. Advise the taxpayer that the return has been selected for further review and that well need to speak with him/her to validate the information that was submitted. See. If the taxpayer declines to use the automated tool - DO NOT access their account or complete any research. If IDRS research reveals UPC 126 RC 0, see the guidance in the (2) Table in IRM 21.4.1.4.1.2, Return Found/Not Processed, for guidance. If the return was electronically filed, obtain a copy from the taxpayer and compare it with the transmitted return. If they request that you send the form, offer the alternate methods for getting the form per IRM 21.3.6.4.1, Ordering Forms and Publications. If the original refund was for a direct deposit, BFS cannot use the Check Forgery Insurance Fund (31 USC 3343) to reissue a refund to the taxpayer. See fax/EEFax numbers in (12) below. I will provide more information in the next thread. If the issue date falls on a federal holiday, the refund will be issued on the day before the holiday. It may be necessary to submit the claim through Treasury Check Information System (TCIS). You mailed your return less than 4 weeks ago. Change made for IRM consistency. The request for split refund will be honored if all of the following conditions are met: The refund is issued in the same cycle that the return is processed. Prepare Form 4442/e-4442 with the new address notated and fax to ERS/Rejects. Change made due to IRM Improvement feedback. There are a few reasons why you may be getting the following message at Where's My Refund: We cannot provide any information about your refund. If the amount of the refund is increased because of a math error, the savings bonds will be issued, and the additional amount will be refunded in the form of a paper check or direct deposit if designated on the Form 8888. DO NOT offer the toll free refund hotline, 800-829-1954, as an option unless the taxpayer states they do not have a computer, or internet access. IRFOF will give taxpayers the option of selecting any of the last three tax years to check their refund status. Change made due to Counsel recommendation for IRM consistency. Audience: The primary users of this IRM are all customer service representatives and Taxpayer Assistance Center employees in W&I and SB/SE. Determine if a TOP non-tax offset occurred. For issues arising from EIP 1 or 2 refunds, do not issue a manual refund. No. (8) IRM 21.4.1.4.1.2 Updated balance due account settles in cycle 20. Where's My Refund can inform the taxpayer of the projected date of the refund. Prepare a referral. If you can't find any information about your refund online, you can always call the IRS 800-number. We have your tax return and are processing it. Requests received on or after March 1 can be considered ONLY if one of the conditions below apply: There was an error in processing that can be verified, or. Once resolved, the record will go to master file. Advise the taxpayer to provide the information using the ERS/Rejects address/fax chart in (12) below. Individual Income Tax Return. The "credit elect" can be recognized by TC 836 on the current year's module and TC 716 on the following year's module. Taxpayers will follow online instructions and provide address information in order to initiate the trace process. Refer to Document 6209, for a list of FLCs. Change made due to Counsel recommendation. Refund checks are returned by taxpayers for several reasons, including: Credit that created the refund belongs on another module, Check cannot be negotiated (e.g., spouse separation). Advise the taxpayer of your actions and when to expect their refund. For all the following statuses, normal processing time must be applied. Change made due to ITAR program being obsoleted. Select Referral Type "IRM" with Category - "Other Write-In" . If the conditions in IRM 25.25.8.7, do not exist, follow IRM 21.4.1.5.7.1, Direct Deposit of Refunds. If 8 weeks have passed since (FOF-STATUS-DATE) and no new information is on IDRS, advise the taxpayer to refile his/her return, attach all appropriate forms such as schedules, forms, and copies of Form W-2. Do not initiate a trace for Economic Impact Payment pre-paid debit cards. The Unpostable function forces the return to post with the address of the Campus where the return was processed. Change made for missing scenario. The IRS is taking longer this year. If (TC) 898 is there follow procedures when a TOP offset is involved. Provide the taxpayer with appropriate return processing time frames and information about our automated refund applications: Wheres My Refund? Accountant's Assistant: The Accountant will know how to help. If no errors found, the record will go to Master File when released from Quality. Therefore, reissuance of the refund check is unnecessary. Refunds can be issued to both spouses from the same module in the same cycle. Taxpayers can request their refund be deposited (split) into as many as three bank accounts/investment vehicles; a combination of savings, checking, Individual Retirement Account (IRA), or Series I Savings Bonds. Inform the taxpayer they will receive a letter within the next 6 weeks (from date of the call), if additional information is needed. If no return information is available on CC TRDBV, use the Modernized e-File Return Request Display (RRD) to verify receipt of a MeF return. Refer to IRM 21.4.2, Refund Trace and Limited Payability. Refund Inquiry can research TCIS to determine if refund was cancelled. Use the following table to determine if the processing time frame has been met. See IRM 21.4.1.5.8.1, Direct Deposit Reject Reason Codes, for additional CP 53 notice series information. This code has no impact on refunds, either paper check, direct deposit or split refunds. I dont know what that means. Advise the taxpayer that they should receive either their refund or correspondence within the time frame. Check Wheres My Refund for your personalized refund date. This status will tell you when we will send the refund to your bank (if you selected the direct deposit option). (4) IRM 21.4.1.4(2) Added note to advise of yearly return removal from WMR. To prevent direct deposit of the subsequent refund, input TC 971 AC 850 on the account when inputting the credit elect reversal (TC 832). The Department of Treasury has the authority to replace bonds under these circumstances. The computer will allow two direct deposits (TC 846) in the same processing year regardless of a split refund. Input of CC NOREFP will stop a refund regardless of the Campus and will be evident when viewing the account. To receive any amount of the payment you may be entitled to, you must file a 2021 tax return and claim the Recovery Rebate Credit (RRC). See IRM 21.4.2, Refund Trace and Limited Payability, for guidance. For information on processing the documentation once received, see IRM 21.5.3, General Claims Procedures, and IRM 21.6.6.2.20.2, Processing Decedent Account Refunds. I filed my taxes by mail 16 weeks agostill no refund and the IRS refund tracker (online and phone) cannot provide any information about my refund. Enter a narrative in AMS with the advice to the taxpayer and reason for it. The caller states they have been told by their bank that their refund was returned to the IRS. After authenticating, TAC assistors should then follow the guidance above. We cannot provide any information about your refund. See IRM 21.4.1.5.7.4, Non-Receipt, Lost, Stolen or Destroyed Prepaid Debit Cards, for more information. WMAR cannot provide information on amended returns accepted directly by Compliance/Exam/TAC or other functions in which the input of TC 971 AC 120 by Submission Processing is bypassed. Due to the original return processing error, the referrals must be treated as priority work. The selective paragraphs used in these letters will identify the cause of the condition. However, a refund check may be issued in only one name if requested by a spouse filing an injured spouse claim or the taxpayer submits a copy of the divorce decree dictating how the refund should be allocated. Math error condition when partial refund is issued. Normal processing time frames apply to the newly submitted return. Current law allows BFS to replace refunds only in cases of forgery of a paper check or IRS error. Choose the "Where's My Refund?" option to determine whether you're getting a refund. If the taxpayer states they didn't file the return that resulted in the RAL/RAC, refer to IRM 25.23.12.4, Tax-Related Identity Theft, for codes to be input and additional information. See IRM 21.4.1.5.7 (11) below for the exception regarding invalid bank account numbers. Suspend case for 40 days (70 days for overseas taxpayers). Use CC ENMOD to research the selective paragraphs and advise the taxpayer of the requested information, except for selective paragraph "h" which is used for a narrative fill-in. Advise the taxpayer to allow normal return processing time and that the best way to get the most current information about their refund is through the automated systems, Wheres My Refund (WMR) on IRS.gov; IRS2GO (English and Spanish) for smart phones; or the Refund Hotline. Preparer/taxpayer caused the incorrect deposit. CSRs should see IRM 25.25.6.6, Non Taxpayer Protection Program (TPP) Telephone Assistors Response to Taxpayers. As of 2012, with the implementation of CADE 2 processing for all IMF accounts, CC NOREF, definer "P" can be used to stop a refund under the limited circumstances outlined below. Unpostable condition is an unresolved UPC 126 RC 0 and is not viewable on CC UPTIN and the normal processing time frames have. Address correction is acceptable over the telephone for release of an undeliverable refund freeze. If the case is closed in ERS, the case cannot be referred. Inform the taxpayer not to call before the 12 weeks have passed as we will not have any information until then. If the problem is not resolved, they will receive a letter to explain any additional requirements. Advise the taxpayer that the return has been selected for further review and that well need to speak with him/her to validate the information that was submitted. Prior to mailing confidential information to the taxpayer, review IRM 21.1.3.9, Mailing and Faxing Tax Account Information. Verify the routing transit number (RTN) or numbers on CC IMFOBT. Module contains a TC 971 AC 053 , Module contains a TC 971 AC 011 (Non-receipt of refund check) or TC 971 AC 850 (Flip direct deposit to paper). See IRM 25.25.6.6.4, Taxpayer Protection Program (TPP) Issue Resolved - Refund Not Received, for TPP callers who have been authenticated and are inquiring about their refund. The time frames related to the suspense periods for these codes is in Exhibit 3.12.37-2, ERS and Rejects Action Codes. These cases also meet the definition of "same day" . "77713" in DLN indicates a questionable refund where account characteristics, history, investigation and/or other key markers identified through filters implemented by the financial institution indicate that an ACH credit entry is questionable, invalid, erroneous or obtained through fraudulent filings. TC 971 AC 123 with a MISC field of TPP RECOVERY on CC IMFOL or CC TXMOD or an open control assigned to IDRS# 1487388888. Advise the taxpayer you are taking the necessary steps to have their refund issued as a paper check. . For additional processing/time frame information see IRM 21.4.1.4, Refund Inquiry Response Procedures, and IRM 21.4.1.4.1.2.6, Error Resolution System (ERS) Status Codes. When necessary, employees must order the return to verify the direct deposit account information. The Taxpayer Bill of Rights (TBOR) lists rights that already existed in the tax code, putting them in simple language and grouping them into 10 fundamental rights. It also contains information on what to do if the refund was not sent or if the amount differs from that expected, as well as other special conditions related to refunds (i.e., deceased taxpayers, separated taxpayers). See IRM 21.6.3.4.2.13.2 (5), Economic Impact Payments - Refund Inquiries, for more information regarding non-receipt, lost, stolen or destroyed Economic Impact Payment pre-paid debit cards. Refund paper check mailed more than 4 weeks ago, Analyze account and follow appropriate IRM, Math error on return. A TC 846 in CADE 2 cycle "20120503" indicates processing occurred Tuesday of the 5th cycle in the year 2012. Rejects are returns or documents which cannot be processed, usually due to missing or incomplete information. Include authentication results in AMS. Taxpayers may also call in regarding questionable refunds. If you are able to resolve and close the taxpayers issue on the same day as the taxpayer contact, do not refer the inquiry to TAS. Please seeWhen will I get my IRS tax refund? Advise the taxpayer of the normal processing time, and to visit Where's My Refund at IRS.gov, or from the IRS2Go (English and Spanish) phone application from a smart phone, for current refund information if the refund is not received within the time frame provided. The information will remain on the FOF for three to six weeks depending on processing times. If a taxpayer requests a manual refund due to economic hardship, consider whether to refer the case to TAS. Number failed input processing validity check (applies only to paper processing). Before ending the call, on Individual accounts, advise the taxpayer that the best way to get the most current information about their refund is through the automated systems, Wheres My Refund (WMR) on IRS.gov; IRS2GO (English and Spanish) for smart phones; or the Refund Hotline. For taxpayers who meet PATH Act criteria, the following message is provided on the automated systems through February 15th. It applies to all customer service representatives (CSR), telephone, paper, and Taxpayer Assistance Center functions. If the number still isn't found, advise the taxpayer to contact their return preparer. If a "Z" Freeze is present, see IRM 21.5.6.4.52, Z Freeze. Advise the taxpayer the copy of the original tax return must be ordered to correct the tax account. (28) Editorial changes have been made throughout the IRM for clarity. See IRM 21.5.7.3.2.1, Resequencing TC 610 Payments Located Through CC IMFOLQ. If an e-File/paper return, RIVO will secure the return. Premier investment & rental property taxes. If CC ERINV shows the remaining days in suspense is greater than 30 days and no letter was sent, DO NOT prepare a Form 4442/e-4442. Also remind the taxpayer that by using the automated systems, they would not have to wait on hold to speak to an assistor. This subsequent refund does not appear on the tax account. See IRM 21.5.6.4.35.3, -R freeze Overview For Accounts With Return Integrity Verification Operations (RIVO) Involvement, for additional information. The following section contains procedures for resolving taxpayer refund inquiries. If taxpayer indicates the routing transit number or account number shown on their return is incorrect, advise the taxpayer IRS employees cannot change or correct these numbers from the numbers shown on their return. what does it mean? If taxpayer error, provide explanation and advise taxpayer to cash check. If the taxpayer requests only one direct deposit or a paper check, the indicator will be 0. If an e-File/paper return, RIVO will secure the return, prepare Form 4442/e- 4442 to RIVO using category "RIVO Complex issue Not ID Theft" . If the taxpayer calls back, refer to IRM 21.4.1.4.1.2.6 (4). A CP 53A will be issued advising that the refund may take up to 10 weeks. Weve approved your refund. If the taxpayer claims that their return preparer changed the bank RTN and/or bank account number, or altered the return in any way, see IRM 25.24.1.3, Identifying Potential RPM Issues For Telephone Assistors/Taxpayer Assistance Center (TAC) Assistors, for guidance. Do not advise the taxpayer to resubmit the requested information. Once ordered it may take up to three weeks for the bond to arrive in the mail. Taxpayer inquiries concerning direct deposit will be treated as any other refund inquiry. Advise taxpayer to allow 9 weeks from the closing date for processing. Filed and accepted on 2/16. Changes made by the IRS that increase or reduce the total refund will affect the amount identified with split refund code 3, then refund code 2, then 1, if relevant. Wait at least 24 hours after acceptance before using WMR. Also, remember to take into consideration the time it takes for your financial institution to post the refund to your account or for you to receive it by mail. CSRs should only provide information specific to the error displayed on MeF RRD. I didn't have to do anything, it just took so long. Be sure to: verify your filing date;check with your tax preparer or tax software provider; orverify you received your electronically filed acknowledgement e-mail.If you filed a complete and accurate tax return, your refund should be issued within 21 days of the received . If you don't receive your refund check or a follow-up letter within 10 weeks. Apologize for the delay and advise the taxpayer that even though the processing centers have partially reopened, we are still working to resolve delays caused by the previous pandemic closures. If, after reviewing the publication, the representative still has questions, refer them to the contact information in the publication. Advise the taxpayer, review IRM 21.1.3.9, mailing and Faxing tax account 21.4.1.2 ( 6 ), Timeliness. 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we cannot provide any information about your refund 2019