Way2Go FAQs. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. Reminder: You may use your card surcharge-free at all MoneyPass ATMs. What if I don't receive my Way2Go debit card? What's the difference between customer service & surcharge fees? Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Really sucks. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. What would I do if I was unable to activate my new Way2Go Card? How do I access the Way2Go Card Services Online? Can I transfer money from my Way2Go card to my bank account? Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. If you have not yet received your card, you may in the coming days. No. We'll use it to pay you the next time you draw unemployment benefits. It is important that you continue to certify for benefits each week. The app is outdated. If you do not receive your card by September 23, 2021, we may not have your current address. Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. Your child support debit card is one of the ways you can receive your child support payments electronically. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. When prompted, choose Lost or Stolen from the automated menu. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). Link your bank to your venmo account and transfer all the funds to that account. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). What are the benefits of my new Way2Go Card? Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. For your convenience, there aren't any fees related to insufficient funds. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. They show your balance. Hearing-impaired customers call TTY: 1(866) 656-5913. Please enter valid email address to send 'One Time Password'. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. Once the first child support collection is received, it will be posted to your debit card overnight. What if my Debit Card (ePayment/Way2Go Card) does not work? You are not allowed to spend more than the amount of funds posted to your account. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. How long can I use my old Bank of America card? Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. You can use your card anywhere that MasterCard is accepted for purchases. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. A $5.00 card replacement fee will be deducted from your account balance. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Go to www.GoProgram.com You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. I have had to call customer service 3 times. https://www.goprogram.com/goedcclient/contactUs.eppic%20, https://www.goprogram.com/goedcclient/privacyPolicy.eppic. Pay at the pump will no longer be allowed for debit cards. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. Go Program Way2Go Card mobile app. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. Only you should know your PIN. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. The Way2go Card Login is powered One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. *
Most often asked questions related to bitcoin. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. How does the debit card (ePayment/Way2Go Card) work? My card is for CS payments and there aren't any convenient options with this card. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. Bank of America will provide card replacements until January 27, 2022. Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. The significant role played by bitcoin for businesses! Yes, as long as you are unemployed, you must certify online atJobs4TN. The PIN is very important and should be memorized or kept in a safe place. If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. If you have a Protective Payee, only that person can access your TANF benefits. I have no problems with the card itself. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. $0.50 after the 3rd request (each call, each calendar month). Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. Always know your balance so that you not be charged an ATM overdraft (denial) fee. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. No. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. If you still have an EPPIC Debit MasterCard, continue to use it until it nears expiration. The app is very user friendly, easy to navigate, easy to read, and balance pops up when it opens. Calling Customer Service The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. Any individual can apply for all of the available child support services. The ATM may be out of service. How do I know if my unemployment claim was approved in VA? Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. NJ Child Support Guidelines for Attorneys and the Court Staff. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. LearnMore. Expedited card delivery is 3 to 5 calendar days. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. When should I expect my new Way2Go Card to be mailed to me? Your card will . Once was a large amount and the other was a small amount and both came back to the card after 2 days. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. is all very user friendly and easy to find these options. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. There is no charge for this service. If you have an active Way2Go card, you may visit. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. You can also get cash withdrawals from your card. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. To sign up for Direct Deposit click here. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. How long will I have to spend the funds on my Bank of America Visa Card? Twenty-four hours after the payment has been received. Go Program may charge a fee to your account when requesting a check. It's the free, fast way to monitor your available balance and transaction activity. You do not need to have your old card number or speak to a representative. Holy shit that actually worked. For more information, see the developers privacy policy. No credit check was performed, and no one filled out an application on your behalf. In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. **Please Note** You can also use the same card if you reapply, and the case is approved. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Four different kinds of cryptocurrencies you should know. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. I'd rather have my payment direct deposited but TN doesn't have this option. Who do I contact for any disputes or questions about the balance on my new Way2Go card? this same card will be used.
Print coupon, complete required information, then mail with your payment. You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Transfer funds for free to your personal U.S. bank account. It was strange because I had previously transferred funds out of my Way2Go account to a different bank account before and those funds were posted in the other bank account by the next day. How can the custodial parent check their debit card balance? I was on the phone for 3 HOURS AND 53 MINUTES. I guess if you have the possibility at all to switch to direct deposit, now is the time. How do I receive my debit card (ePayment/Way2Go Card)? Where can I find fee information for my new card? Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. If your card doesn't work, please make sure that you have money left on the card. Web access to your Card account and personal transaction history. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. $0.50 This is our fee. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, World Elder Abuse Awareness Day Conference, Pandemic Emergency Unemployment Compensation (PEUC), Work Search and Your Eligibility for Unemployment Benefits, Contact Arizona Unemployment Insurance Benefits, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), Electronic Payment Card (EPC) from Unemployment Insurance Benefits, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, You can make a transfer of funds to another bank account using the. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. Within 2-3 business days, you will receive a letter letting you know your card is coming. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. You can use your card on or after October 27, 2021. Does the new card have any fees I should be aware of? If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. Forgot User ID? After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. Create a new User ID and password. Where can I find an ATM for my Way2Go Card? Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. contact your Child Support Agency and provide your updated address. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. 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