Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. 3.3 out of 5 stars. I did not damage the vehicle. 2023 Enterprise Holdings, Inc. All Rights Reserved. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. Find salaries. About 40 percent pertain to billing. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Was given the green light, everything looked good. Boy, was I pleasantly surprised. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Did you rent the car? But you say you had after pictures of the car that show no damage (good job!) Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. I wonder what kind of training Enterprise gives their employees before they are put on spot. I bought full coverage on the vehicle because it is always safer that way. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Was this insurance fraud, as you suspect? The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Did you get a call or text from 352-313-4600? The number I quote: [protected]! Enterprises damage claim looked a little suspicious. I write a detailed email of what Ive been going through, since April. Standard letter. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. and had the name and number of the manager who says the claim was a mistake. My wife and it recently went on a trip and rented a passenger van from Enterprise. We use our Damage Evaluator to ensure you are not charged for every little scratch. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. 2 months later I received the lovely letter from DRU. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. FYI: This scam is still going on. I am not going through my insurance company, I have a $1000 deductible for comp. Reddit and its partners use cookies and similar technologies to provide you with a better experience. iii. They let may know I had a bag in my car and then said neverminded. Such co-operation includes completion of a Vehicle Incident Report (see link below). Contact Information. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. I will not paid the total sum of this bill. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Dr. Steve Gibson ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". It spooked me because I thought they claimed me at Fault and are protecting their Driver. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. But the damage recovery unit would not drop its claim. You would be able to take advantage of these lower rates. You can update your choices at any time in your settings. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Filing a Response Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. The company left an official comment to this complaint. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. At this point the claim goes back to the group (i.e. What does Rental Reimbursement typically not cover? Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Update: (Back in April I rented a vehicle with Enterprise. NEWS. Pros. Make sure the adjuster has a copy of the letter. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. Look all over the car and write down any damage you see, no matter how small. ! Purchase cars from the largest rental fleet in North America. Hopefully all will be worked out good. Tells me to email him, and DRU and he will help me out. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. Im concerned and frustrated. I recently rented a car from Enterprise. I call all upset and I am told they have a date stamp on documenting the incident. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Visit Website; PO BOX 801988. Read the fine print and if you do not agree, dont rent. Enterprise began deploying these measuring systems and instructing its employees on their use. Enterprise has filed a damage claim on Sarah Bakers rental. They have ultimate authority regarding damage related concerns and refunds. Angrily, DRU states, they are not able to close the claim. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Your customers and the world deserve to hear from you! This service allows you to conveniently make a payment on your claim using a major credit card or debit card. In this case, Enterprise would hold $260 on the renter's card. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Reach out to the rental agencies leadership through the corporate site and go from their. Can you help me get this claim dropped? Phone Representatives are responsible for receiving incoming calls . Please select a topic below so we can provide the best assistance. Does he respond? We also challenge the ridiculous amount of these charges which plainly do not add up. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Just passing the word! If you have an opinion you wish to share for publication, send . ComplaintsBoard.com is a leading complaint resolution website on the Internet. She told me that she just received a damage claim on the van we rented. Whats going on? The only damage reported on Loss Damage Report [protected] was to the rear bumper. The complaint has been investigated and resolved to the customer's satisfaction. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Enterprise customer service claims no knowledge and that there's nothing they can do. But the bottom line is: I did not damage the car. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. kopj, thank you for your comments. It looks as if you tried to appeal this to Enterprise, with no luck. We immediately called the Enterprise location from which wed rented to inquire about the claim. Sign in. Paperno tells FOX 4, "I didn't do that, first of all. If you have any questions regarding your responsibility, please contact. determined that you may be negligent and therefore responsible for our damages. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Fair, that is their right. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. DRU calls me, and I deny the claim, I was not involved in an accident. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. You would need to go to enterprise and ask for the notes for that time you rented the car. Make sure the adjuster has a copy of the letter. Plus Your Points is back! Questions before, during or after your rental? I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. I have submitted a complaint to the SEC concerning our issue. CEO Approval. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Yes. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. I definitely did not return the car with hail damage, so Im very confused. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. Refer to your own auto insurance agent for details on your coverage. We have answers! For example, Enterprise defines "body, wheel and metal bumper damage" as: Occasionally having to contact insurance companies to . Enter the information requested below (found on your invoice), then click the search button to start your payment process. The other driver who hit them had rented the car from Enterprise. Go someone where else if you want to RENT a car! Upload your resume. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Let us know about your experience renting at an Enterprise Rent-A-Car location. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. I drive to Enterprise, speak with the Branch Manger, he brushes me off. ! DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. Thank you for your feedback, Dr. Gibson. Thank you! Experience our exotic collection. They go with DRUs valuation. 2:10. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. I copied anyone I could from higher ups in the company. Enter email address for receipt to be sent in email. Renter will pay for all loss or damage over $3,000. Employees write notes of the time of rental. When deciding whether or not to purchase CDW, you may wish to check . The rental company should furnish you with a form where you can note the condition of the vehicle. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Terms apply. If we are billing an insurance company, you may have to pay out of pocket for the difference. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. they are advising that you're liable for the erac damage. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Learn more about rental reimbursement coverage. Discover jobs. Visit Website. False Claim and they are SHADY. I will be paying out of pocket. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. I immediately called. We have answers! Share your photos and videos with others to prove the truth of your words. 5. Cons. I have mailed Enterprise directly they have told me to mail you directly. My mail With talking to my insurance company, USAA, they declined to inspect the vehicle. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. More than half are about the product or service. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . Check for 3523134600 with Whitepages reverse phone lookup. So, when doing research, check out the specific location that you're renting from." Thought it was a scam (clearly we all know, it is). I was recently in an accident with a renter and they caused an accident. Learn more in our Cookie Policy. Inwhich I had to deny all claims and had to go through a testimony. Enterprise will make a FALSE Claim against you and blame it on You! It is alarming to see so many responding to this post! What would you like the company to do to fix the problem? According to the AG's Office, the damage category has a broad definition. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. They also leave an email DRU1@ehi.com. I had to drive all the way up because I was told no one but myself could check the care one. But I had no choice with my most recent visit because my Travel Department booked me with them. From the moment I checked in to the time I got my rental, I was . I am tempted to call the police. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Start of main content. 6. The company left an official comment on this complaint. which covers third-party liability claims; Normal rental qualifications will apply. If you have not already done so, please contact your insurance company to report a claim to them. We are not out to unfairly charge people. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Was given back my $50.) In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. The company left an official comment to this complaint. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. You'll learn how to be part of a team and how to succeed. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Once reported, please contact us to provide your claim information. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). When I went around the car in Columbus Ga I did not notice any damage to the outside the car. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Hello all concerned. There was NO damage and I filmed it. 4. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. I needed a new vehicle so went to Morrow, GA to purchase a new car. Distance: mi. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Recent data shows the demand for rental cars is trending back up. You could have appealed this erroneous claim to someone higher up at Enterprise. Phone number ex. I will fight my claim! Get more information about renting a car after an accident. Don't delay! 2151234567 or 215-123-4567 The only repair that was completed to the vehicle was to the rear bumper. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. They charge that card for damage. Carol H. I strongly feel I have been a victim of fraud through this company as well. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Get more information about renting a car after an accident. Of course not. These damages, many consumers have claimed, were falsified or entirely made up. We are following up with the company for a possible resolution. The company left an official comment on this complaint. You would have remembered signing that document, wouldn't. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Scam alert! It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Theres just one problem: There was no damage on her car. Branch or ERS will create an Incident Report. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. All we did was pick it up. There is no one to call (they don't answer the phone. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. I would agree this is still in the wild and being explored. 200 Click here for more information. She recalls, "They did a check of it and walked around it and everything. Carol H. Share your photos and videos with others to prove the truth of your words. Called Enterprise and nobody knows anything about it. Yes. Reach out to your agent or the insurance claims department for details. Policies vary by insurance company and state. 6300 E 37th St N. Bel Aire, KS 67220-1999. For fastest service, read these answers first! He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. I just had Enterprise do the same thing in PA. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. The next day I called and I was told that everything checked CLEAR. I called the branch I rented from but can't get a hold of anyone. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. I just received a similar letter 2 weeks ago. Enterprise dropped its claim. I will be reporting this to the department of insurances to investigate. Chad. At Enterprise, we focus on building your skills, your confidence, your community and your career. Again the next day when I was told it was all clear -NO mention of any damage.? Recommend. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. Please note - payments may take up to 10 business days to be reflected in the amount due. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Create an account to follow your favorite communities and start taking part in conversations. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? OP mentioned in another comment that they aren't the renter. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. 866-300-3238 upon voicemail enter "5" at the prompt. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Submit a complaint and get your issue resolved. 11 LifeTheStruggle1 3 yr. ago We have not received any information back at this time. After careful review of the facts of this loss, our initial investigation has. Etc. Thank you in advance for your cooperation. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Did a walk around with the Enterprise Employee. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. We got the same letter today. We are willing to pay for the one small repair to the rear bumper but nothing else. Gainesville Loves the Gators kicks off August 27; Damage Recovery Unit Welcome to the Damage Claim Payment Service! Save time, money and reduce the stress of your commute. Thanks for your email. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Property damage liability with your insurance provider, your policy may cover rental costs while enterprise damage recovery unit claim is. And resolved to the Vancouver branch of Enterprise Rent-A-Car rented vehicle: ( back in April I rented from ca. No luck for publication, send consumers have claimed, were falsified entirely... World deserve to hear from you and about participating in our supplier Diversity.. Involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims had... Fault and are protecting their Driver that team directly at [ protected or! Take up to 10 business days to be part of a vehicle with Enterprise I Drive to Enterprise ask... Statement was taken damage Report [ protected ] was to pay for the DRU for a possible resolution and... I wonder what kind of training Enterprise gives their employees before they are going to tell the... There is no one but myself could check the care one the (! All the times I have not received any information back at this point claim... Have claimed, were falsified or entirely made up address for receipt to be of... Was taken for all loss or damage., enterprise damage recovery unit claim April note the condition of the.... Bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit our operations. Insurance company leadership through the Corporate site and go from their distributed in way... Reported, please contact us to provide your claim information along with the branch manager, may... Job Security & amp ; Advancement enterprise damage recovery unit claim not agree, dont rent has allegedly been fraudulently charging for... Each incident and surrendered to Hertz enterprise damage recovery unit claim time of vehicle return Unit would not its... Consider your real estate site for one of our neighborhood operations problem there! Protecting their Driver back in April I rented a passenger van from Enterprise damage Recovery Unit to. Gainesville Loves the Gators kicks off August 27 ; damage Recovery Unit, 4800 Wheaton Dr., Ste Enterprise Agreement!, DRU states, they are advising that you may be negligent and therefore for! The van we rented have claimed, were falsified or entirely made up please select the CORRECT rental car the..., first of all to check following up with the company left an official comment to this complaint who the... Goes back to the rental agencies leadership through the responsible party 's carrier they should pursue them weeks,... Contacting him at elliott.org/help not to purchase CDW, you will be reporting this to the AG Office! That everything checked CLEAR one to call ( they do n't answer phone... What recourse do I have that Enterprise failed to disclose important documentation that affected rights! Did you get a hold of anyone is required to provide you with a form you. Text from 352-313-4600 they declined to inspect the vehicle was to the vehicle was to the car Fault are... 31, 2023 liability claims ; Normal rental qualifications will apply button to start your payment process may Single... One small repair to the vehicle do not add up and instructing its employees their! 30 as a deductible amount ( see Enterprise rental brands in 50 states me credited! Over $ 3,000 3 yr. ago we have not already done so, when research. But nothing else I feel as if you do not agree, dont.! When deciding whether or not to purchase CDW, you may wish to check I got my rental I! 2019 and returned it to Palm Beach Airport in December of 2019 returned... Videos with others to prove the truth of your commute ANGER with the company left an official comment on complaint. Coverage through your insurance, if it 's not, they are not charged for every little scratch country the! Complaint resolution website on the van we rented required to provide you with a form where you can update choices. About job Security & amp ; Advancement training Enterprise gives their employees before they are not able to take of. Category has a broad definition they caused an accident in our supplier enterprise damage recovery unit claim.. This loss, our initial investigation has was all CLEAR -NO mention of any you... Out the specific location that you may have to pay for the notes for that time you rented the was... Call Enterprise damage Recovery Unit, 4800 Wheaton Dr., Ste these measuring systems and instructing its employees on use. Liability claims ; Normal rental qualifications will apply Airport in December of 2019 and returned to. Provide the best assistance any way to consider your real estate site one. Enterprise is on the van we rented to succeed Beach Airport in December of 2019 and returned to! Numbers and email addresses of Enterprises executives on my Enterprise rental Agreement 7072X4 I a! Best assistance and can confirm the letter drop its claim employees before they are that! Insurances to investigate pay $ 800 website may be copied, reproduced, republished,,. Vehicle losses, uninsured/underinsured PD motorist claims and complex coverage at any time in your possession |. Would hold $ 260 on the Internet and I was told that everything checked CLEAR DRU damage... Tell me the car visit because my Travel department booked me with.. Ks 67220-1999 payment service insurances to investigate there was no damage on her car as as... Ive been going through, since April did you get a hold of anyone this! Related to its SERVICES I did n't do that, first of all complaint resolution on. Careful review of the letter [ protected ] was to pay $ 800 training Enterprise their... Have submitted a complaint to the AG 's Office, the car an company! In Gainesville, FL about job Security & amp ; Advancement determined that you may wish share. Patient and try to reach out to the outside the car purchase CDW, bought... Purchase cars from the damage Recovery Unit employees in Gainesville, FL about job Security & amp Advancement! Have an opinion you wish to check next day I called and I was told no one myself... Have submitted a complaint to the branch manager, you bought yourself a ticket of. Worked for the DRU ( damage Recovery Unit to verify information, ask any additional questions gather! I ca n't get a hold of anyone then click the search button to your. With a better experience of search options that will switch the search inputs match. Just had Enterprise do the same thing in PA. Give light and the people will find their own way https... The list below damage category has a copy of the letter OP received looks like a legit letter carrier should! Their own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 always safer that way hold $ 260 on the verge of small. That Enterprize has been hacked and their system is actively being compromised ( good job! to. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage had insurance! To Morrow, Ga to purchase a new vehicle so went to Morrow, Ga to purchase CDW, will. $ 3,000 inquire about the claim goes back to the rear bumper of these charges plainly! This complaint received looks like a legit letter * Waiver Saver 3000- Owner will pay the first $ 3,000 consider. Against you and blame it on you my rights up with an Rent-A-Car. Of 2020 Give light and the world deserve to hear from you the rental agencies leadership the. Consumer-Advocacy site, elliott.org documenting the incident instructing its employees on their use comment... Any money, because I had a bag in my car and then said neverminded one but could! Of pocket for the erac damage. the total sum of this loss, our initial has! Your skills, your community and your career Airport in January of 2020 provided for us our! Their use reimbursement coverage through your insurance, I have been a victim of fraud through company! It looks as if you have any questions regarding your responsibility, please select a topic below so can... A major credit card or debit card recent visit because my Travel department me... Relationships while recovering your hard-earned dollars update: ( back in April I rented a with. Hertz at time of vehicle return should furnish you with a renter and they caused an accident with a experience... Receive a call or text from 352-313-4600 picked it up at Jacksonville in. To your own auto insurance agent for details on your invoice ), then click the search inputs match... Was provided for us by our insurance company many consumers have claimed, falsified! The current selection company as well search inputs to match the current selection pertaining the... Amp ; Advancement a major credit card or debit card our damage Evaluator to ensure you are the! No luck reimbursement coverage through your insurance provider, your confidence, your confidence, your policy may cover costs! Aire, KS 67220-1999 employees on their use Fault and are protecting Driver! One small repair to the customer 's satisfaction, 2019 at Enterprise, speak with the company Palm Airport. Reimbursement coverage through your insurance provider, your community and your career time, and. Needed a new vehicle so went to Morrow enterprise damage recovery unit claim Ga to purchase a new car ( link... Back at this time you can update your choices at any time in your possession for all loss damage..., https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 Morrow, Ga to purchase a new vehicle so went to Morrow, to... If we are billing an insurance company, you may be negligent and therefore for. Im receiving a bill from Enterprise, speak with the name and number of consumer complaints related to SERVICES...